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Refund & Return Policy

At Luxurvilla, we strive to maximize customer satisfaction and do our best to ensure that the supplied material match customers’ expectations.

This is why we allow return of (select) materials bought, wherever possible, under the following conditions:

  1. The materials delivered are different from the materials ordered (As written in the order detail). The difference can be in terms of brand, size/dimensions, type of the material ordered.
  2. At time of delivery, if the materials are found to be damaged/defective.

If materials are being returned, Luxurvilla has to be informed at time of original unloading (Within 12 hours of delivery) by sending a mail to with details about why you want to return the materials. Please make sure you mention the invoice # in the mail.

Returns will not be accepted if,

  1. The product has ‘No Returns’ in the product detail page at the time of order.
  2. The product belong to “Basic Building Materials” category.
  3. The materials have been opened/used, either fully or partially.
  4. The materials have been tampered with after delivery. This includes faulty storage.
  5. We do not accept partial returns. For example, if you ordered 20 boxes of tiles, used up 15 of those, you cannot return the 5 unused boxes.

If replacement for the materials returned is unavailable, we will refund the customer the amount that has been paid for the material. The refund will be carried out through online bank transfer via NEFT/RTGS.